Shipping & Returns

Your package will usually be shipped within 48 hours* of online ordering. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays) depending on product availability.
You will receive a confirming email with information for your shipment.

For our customers who live in Japan, we send the packages via the company Yamato.
The following charges apply:
- Standard delivery: 1,050¥ anywhere in Japan for packages up to 2Kgs and 1,575¥ if more than 2Kgs. Free on any order of 10,000¥ or more.
- Delivery + payment on delivery: 1,365¥ (up to 2Kgs) or 1,890¥ (more than 2Kgs) anywhere in Japan. Free shipping + 315¥ on any order of 10,000¥ or more.
Orders shipped via Yamato are delivered within 2-3 business days from the order's ship date.

All international** orders are shipped via the Japan Post.
Price is depending of the weight of the package and is calculated during the order process.
We offer 2 ways for international shipping:
- Airmail 3-6 days
- SAL 6-13 days

* If Goods are being ordered from outside Japan, import duties and taxes may be incurred once your goods reach their destination.

If for any reason you are not completely satisfied with your Online purchase, simply return the products to us within 10 days of receipt of your order and we will be happy to credit your account for the full amount of the purchase (less shipping and handling).
We're sorry, but return shipping fees are not refundable.
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately (within 24 hours).

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